Privacy policy

Who is responsible

Coupide is responsible for the personal data described here (the controller under the EU General Data Protection Regulation).

How to reach us is at the end of this page.

What we store

When you use Coupide, we store:

• Your account: your email address, your name, your language and your reminder preference.
• Your shared space: its name, its two members and the invitations to it.
• Your dates: planned dates and their times, the practical details of surprises, the partner name you give a surprise before your partner has joined, preparation tasks with their deadlines and the person responsible, important days, and the reminders you chose.
• Your memories: their names, dates and texts, the photos you add and their captions, your comments and favorites, and your feedback on ideas.
• Your subscription: whether it is active and until when. If you subscribe in the app, also the store’s proof of purchase: the store, the product, the purchase’s identifier and whether it renews.
• To keep the service secure: sign-in codes, sign-in links and sign-in tokens, stored only as one-way hashes; for each sign-in, whether it is on the website or in the app and when it started and was last used; and counters of sign-in attempts per email address and connection (IP) address.

We don’t use advertising, analytics or tracking. The website sets only the cookie that keeps you signed in.

What stays on your device

Some things are kept on your device, in your browser or in the app:

• your draw history and the count of ideas you’ve tried, which stay only on that device
• your language choice, which is also saved to your account when you’re signed in
• a sign-in token, which is sent to us to keep you signed in

Signing out removes the sign-in, and the partner name remembered for surprises, from the device. You can remove the rest by clearing the site’s data in your browser or by uninstalling the app.

Why we use it

We use your data only to provide Coupide to you: to sign you in, to show your shared space to the two of you, to send the sign-in codes and the reminders you chose, to give access with your subscription, and to keep the service secure and working. The legal basis is our agreement with you to provide the service, and for security our legitimate interest in protecting it and its users.

We don’t sell your data, show you ads or use your data to profile you.

Where it is kept and who handles it

Your data is kept on servers in the EU. Photos are kept in a separate file storage, also in the EU. Photos have no public addresses: they are shown only to the members of your space, after a sign-in check.

Emails (sign-in codes, confirmations and reminders) are sent through an email delivery service, which handles your email address and the message in order to deliver it.

If you subscribe in the app, Apple or Google handles the purchase and the payment under its own privacy policy. We never see your payment details; we receive only the proof of purchase described above.

These service providers handle the data only on our behalf. If a provider handles data outside the EU, the transfer is protected by the European Commission’s standard contractual clauses or another safeguard the law requires.

Your partner sees what you share in the space: your name, memories, comments, planned dates and important days. They don’t see your email address, your favorites, your reminder preferences or the idea of a surprise you organize.

How long we keep it

We keep your data for as long as you have an account. If your subscription ends, your data is kept, so it is there when you subscribe again.

Sign-in codes stop working after 15 minutes, and a sign-in ends when you sign out or after 90 days without use. Counters of sign-in attempts are deleted after about two days.

An email waiting to be sent holds its sign-in code only until it is sent; if it can’t be delivered, the code is removed from it.

When you delete a memory or a photo, the photo file is deleted from the file storage too.

Deleting your account

You can delete your account yourself under My account, in the app or on the website. The deletion is confirmed with a code sent to your email, and it can’t be undone.

• Your account and everything that is only yours are deleted: your email address and name, your sign-ins, the emails still waiting to be sent to you, your comments, favorites and reminder preferences, and your store purchase records.
• If your partner stays in the space, the shared memories, photos, dates and important days stay with them, along with the remaining subscription time. Upcoming surprise dates you organized are deleted without being revealed.
• If you’re alone in the space, the whole space is deleted with its memories and photos.

Deleting your account doesn’t cancel a subscription bought in the app. Cancel it in your store account’s subscription settings.

Your rights

Under data protection law you have the right to:

• get a copy of your data, on request, and know how it is used
• have it corrected (you can change your name and email address yourself under My account)
• have it deleted (you can delete your account yourself)
• restrict its use or object to it
• receive the data you gave us in a machine-readable form, on request

To ask for a copy or an export of your data, or to use your other rights, email us at the contact address below.

You can also lodge a complaint with a data protection authority, for example in the EU country where you live.

Changes to this policy

If we change this policy, we update this page. If a change affects how your data is used, we tell you in the service before it takes effect.

Contact

For questions about privacy, or to use your rights, contact Coupide.

privacy@coupide.com